Privacy Policy

The Window Experts, accessible at TheWindowExperts.com (”The Window Experts,” “we,” “our,” or “us”), is owned and operated by Houston Window Experts. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request information, submit a quote request, communicate with us, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

The Window Experts is a website and marketing platform owned by Houston Window Experts and used to provide information about replacement windows and doors, respond to quote requests, connect homeowners with service providers, and market related services.

Owner: The Window Experts

Website: TheWindowExperts.com

Related Website: HoustonWindowExperts.com

If you have questions about this Privacy Policy or would like to exercise any available privacy rights, please contact us.

2. Scope of This Policy

This Privacy Policy applies to personal information we collect through:

TheWindowExperts.com
quote request forms
contact forms
phone calls and text messages related to your inquiry
email communications
analytics and advertising technologies
call tracking tools
lead routing and referral activities
affiliated business operations involving Houston Window Experts
out of area referral activity through JeffsList.com

This Privacy Policy does not apply to third party websites, platforms, or services that we do not own or control, even if we link to them.

3. Information We Collect

We may collect the following categories of personal information.

A. Information You Provide Directly

When you fill out a form, request a quote, contact us, or otherwise communicate with us, we may collect:

name
email address
phone number
street address
city, state, zip code, and service area information
project details and product interests
homeowner or property related information you choose to provide
comments, questions, and messages
appointment or consultation preferences
records of consent, opt-in, and communication preferences

B. Information Collected Automatically

When you browse our website, we and our service providers may automatically collect information such as:

IP address
browser type
device type
operating system
referring URLs
pages visited
links clicked
date and time of visits
approximate geolocation based on IP address
cookie identifiers
advertising identifiers
site interaction and behavioral data
session data and page activity
call source and campaign attribution information

C. Information We Receive From Other Sources

We may receive information from:

Houston Window Experts
JeffsList.com
analytics and advertising partners
call tracking vendors
CRM and marketing automation platforms
form processing tools
lead management systems
local service providers or window companies involved in responding to your request

4. How We Use Personal Information

We may use personal information for the following purposes:

to provide information, quotes, and requested services
to respond to inquiries and communicate with you
to schedule consultations or follow up regarding your request
to determine service availability and route requests appropriately
to send your request to Houston Window Experts or, for out of area markets, to JeffsList.com for referral to a local window company
to manage leads and customer relationships through systems such as SharpSpring and HubSpot
to operate, maintain, and improve our website and services
to personalize website content and advertising
to measure campaign effectiveness and lead attribution
to analyze website traffic and user behavior
to maintain records of communications and consents
to prevent fraud, abuse, or unauthorized activity
to comply with legal obligations
to establish, exercise, or defend legal claims

5. Cookies, Pixels, Session Tools, and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, heatmaps, session replay tools, and similar technologies to collect information about how users interact with our website.

These technologies may be used to

remember user preferences
keep forms and website functionality working properly
understand how visitors use the site
analyze traffic and campaign performance
measure advertising effectiveness
improve website content, usability, and conversions
support remarketing and audience building
identify technical issues and user experience problems

The technologies we may use include, without limitation:

Google Analytics
Google Ads
Meta Pixel
Microsoft Ads
Microsoft Clarity
Hotjar
call tracking technologies
SharpSpring tracking technologies
HubSpot tracking technologies

Some of these tools may record mouse clicks, scrolling, page navigation, form interactions, and similar usage activity. Some may also connect your visit to advertising campaigns, referrals, and conversions.

You can control cookies through your browser settings. Depending on your location, you may also be presented with cookie or consent choices on our site. Disabling some cookies may affect website functionality.

6. Analytics and Advertising

We use third party analytics and advertising services to understand site usage, improve performance, track campaign results, and deliver more relevant advertising.

These providers may collect information over time and across websites or apps using cookies, pixels, and similar technologies. This may include online identifiers, browser data, device information, and interaction data. We may use this information to:

understand how visitors find and use our site
measure the effectiveness of ad campaigns
build custom audiences
remarket to past visitors
optimize advertising spend
improve conversion rates and lead quality

Our advertising and analytics partners may include Google, Meta, Microsoft, Hotjar, and other service providers acting on our behalf or under their own policies.

7. Forms, CRM, and Lead Management

When you submit a form through our website, your information may be processed and stored in systems we use to manage inquiries, leads, and customer communications, including:

SharpSpring
HubSpot

We use these systems to receive submissions, organize leads, communicate with prospects, track interactions, manage follow-up, and measure marketing performance.

8. Lead Sharing and Out of Area Referrals

If your project is located outside our direct service area, your information may be shared with JeffsList.com, which uses HubSpot and may share your lead with a window company or service provider in your area so they can contact you regarding your request.

We may also share your information with Houston Window Experts and affiliated operational partners as necessary to review, route, manage, or respond to your inquiry.

By submitting your request, you acknowledge that your information may be shared for these purposes.

9. Calls, Text Messages, and Email Communications

If you provide your contact information, we may contact you by phone, text message, or email regarding your inquiry, estimate request, appointment, services, or related follow-up.

Where required by law, we rely on your consent to send marketing related text messages or make marketing related calls using automated technology. Consent is not a condition of purchase. Message and data rates may apply. You may opt out of marketing text messages by following the instructions provided in the message, such as replying STOP where available.

You may unsubscribe from promotional emails by using the unsubscribe link included in the email. Even if you opt out of marketing communications, we may still send service related or transactional communications as necessary to respond to your request or administer our relationship with you.

10. How We Share Personal Information

We may share personal information in the following circumstances:

A. Service Providers

We may share information with vendors and service providers that perform services for us, such as website hosting, form processing, analytics, advertising, CRM, marketing automation, customer communication tools, call tracking, technical support, and security services.

B. Affiliated Businesses

We may share information with Houston Window Experts and related entities for operational, administrative, lead management, customer service, and marketing purposes.

C. Referral Partners

We may share information with JeffsList.com and, through that referral process, with a local window company or service provider in your area when needed to respond to your request or route your lead.

D. Legal and Compliance Purposes

We may disclose information when required by law, regulation, subpoena, court order, governmental request, or when we believe disclosure is necessary to protect rights, property, safety, or investigate fraud, misuse, or security issues.

E. Business Transfers

We may disclose or transfer information in connection with a merger, acquisition, financing, reorganization, asset sale, bankruptcy, or similar transaction.

11. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money in the ordinary sense.

However, certain privacy laws may define the use of advertising cookies, pixels, and similar tracking technologies as a “sale,” “sharing,” or use of personal information for targeted advertising, even when no money is exchanged. To the extent applicable law treats our use of advertising and analytics technologies that way, you may have the right to opt out.

Depending on your location, you may exercise such rights through available cookie controls, browser signals where recognized, or by contacting us directly.

12. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

respond to inquiries
provide services and referrals
maintain business and legal records
manage customer relationships
comply with legal, tax, accounting, and regulatory obligations
resolve disputes
enforce agreements
prevent fraud and abuse

Retention periods vary based on the type of information, how it was collected, the nature of the relationship, and legal requirements.

13. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, and disclosure.

No method of transmission over the internet or electronic storage is completely secure. As a result, we cannot guarantee absolute security.

14. Children’s Privacy

Our website and services are intended for adults seeking information about residential or commercial window and door services. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete the information as appropriate.

15. Your Privacy Rights

Depending on your state of residence and applicable law, you may have rights regarding your personal information. These may include the right to:

confirm whether we process your personal information
request access to personal information
request correction of inaccurate personal information
request deletion of personal information
request a copy of personal information in a portable format, where applicable
opt out of targeted advertising
opt out of certain sales or sharing of personal information
appeal a decision regarding a privacy request, where applicable
not receive discriminatory treatment for exercising privacy rights

Texas has a state privacy law that took effect on July 1, 2024, although applicability can depend on business status and how data is processed. Other states may also provide privacy rights depending on where a consumer resides.

16. How To Exercise Your Rights

To submit a privacy request, please contact us at:

Email: [INSERT PRIVACY EMAIL]

Mailing Address: [INSERT MAILING ADDRESS]

Website: TheWindowExperts.com

Please provide enough information for us to verify your identity and understand your request. We may request additional information where necessary to process your request. If we deny your request, you may have the right to appeal depending on applicable law.

17. Do Not Track and Browser Signals

Some browsers and devices offer privacy settings such as “Do Not Track” or other opt-out preference signals. Because legal standards and technical standards continue to evolve, our response may vary depending on the signal, your location, and applicable law.

18. Third Party Websites and Services

Our website may contain links to third party websites, platforms, or embedded content. We are not responsible for the privacy, security, or data practices of third parties we do not control. Your interactions with those services are governed by their own terms and privacy policies.

19. International Users

Our website is intended primarily for users in the United States. If you access the site from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your jurisdiction.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Your continued use of the website after any changes become effective means you accept the updated Privacy Policy to the extent permitted by law.

21. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

The Window Experts

Website: TheWindowExperts.com

Related Website: HoustonWindowExperts.com