Terms of Use

We are The Window Experts (“Company,” “we,” “us,” or “our”), a company registered in Texas, United States at 467 W 38th Street, Houston, TX 77018.

We operate the website https://thewindowexperts.com (the “Site”), as well as any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).

You can contact us by email at [insert email address], by phone at [insert phone number], or by mail at:

The Window Experts
467 W 38th Street
Houston, TX 77018
United States

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and The Window Experts, concerning your access to and use of the Services.

By accessing or using the Services, you agree that you have read, understood, and agreed to be bound by all of these Legal Terms. If you do not agree with all of these Legal Terms, you are expressly prohibited from using the Services and must discontinue use immediately.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason.

We will alert you about any changes by updating the “Last updated” date of these Legal Terms. You waive any right to receive specific notice of each change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. Your continued use of the Services after revised Legal Terms are posted means you accept the revised Legal Terms.

All users who are minors in the jurisdiction in which they reside, generally under the age of 18, must have the permission of, and be directly supervised by, their parent or guardian to use the Services. If you are a minor, your parent or guardian must read and agree to these Legal Terms before you use the Services.

We recommend that you print or save a copy of these Legal Terms for your records.

Our Services
Estimates, Quotes, Product Information, and Availability
Intellectual Property Rights
User Representations
Prohibited Activities
User Generated Contributions
Contribution License
Guidelines for Reviews and Testimonials
Third-Party Websites and Content
Services Management
Privacy Policy
Term and Termination
Modifications and Interruptions
Governing Law
Dispute Resolution
Corrections
Disclaimer
Limitations of Liability
Indemnification
User Data
Electronic Communications, Transactions, and Signatures
SMS Text Messaging
California Users and Residents
Miscellaneous
Contact Us

1. Our Services

The information provided through the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would violate law or regulation or would subject us to any registration requirement within such jurisdiction or country.

Users who access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws apply.

The Services are not tailored to comply with industry-specific regulations such as the Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), or similar laws. If your interactions would be subject to such laws, you may not use the Services. You may not use the Services in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

2. Estimates, Quotes, Product Information, and Availability

The content on the Services may include information about windows, doors, installation services, product options, brands, energy efficiency, warranties, promotions, financing, and related home improvement services.

Unless expressly stated otherwise in a signed written agreement, all information provided through the Services is for general informational and marketing purposes only and does not constitute a binding offer, final quote, guarantee, warranty, or professional recommendation specific to your property.

Any estimate, quote, pricing range, promotion, financing information, product description, availability statement, installation timeline, or warranty description displayed on the Services is subject to change and may depend on factors including, but not limited to:

Property conditions
Product selection
Measurements
Installation requirements
Manufacturer availability
Local code requirements
Labor and material costs
Financing approval
Written contract terms

A final price, scope of work, installation schedule, warranty coverage, or other project-specific obligation will only be established in a written agreement signed or otherwise accepted by the applicable parties.

We make reasonable efforts to keep product, service, pricing, and promotional information accurate, but errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions at any time, including after information has been submitted through the Services.

3. Intellectual Property Rights

Our intellectual property

We are the owner or licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, graphics, images, logos, service marks, trademarks, and other materials in the Services (collectively, the “Content”), as well as the trademarks, service marks, and logos contained therein (the “Marks”).

Our Content and Marks are protected by copyright, trademark, unfair competition, and other intellectual property laws in the United States and around the world.

The Content and Marks are provided in or through the Services “as is” for your personal, non-commercial use or internal business purpose only.

Your use of our Services

Subject to your compliance with these Legal Terms, including the “Prohibited Activities” section below, we grant you a non-exclusive, non-transferable, revocable license to:

Access the Services
Download or print a copy of any portion of the Content to which you have properly gained access

This license is granted solely for your personal, non-commercial use or internal business purpose.

Except as expressly set out in these Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.

If you wish to make any use of the Services, Content, or Marks other than as permitted in these Legal Terms, please contact us at [insert email address].

If we grant permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owner or licensor of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or remains visible.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks.

Any breach of this section will constitute a material breach of these Legal Terms, and your right to use our Services will terminate immediately.

Your submissions

Please review this section and the “Prohibited Activities” section carefully before using our Services.

By directly sending us any question, comment, suggestion, idea, feedback, review, image, project information, or other information about the Services (“Submissions”), you agree that we may use such Submissions for any lawful business purpose, subject to our Privacy Policy and applicable law.

You represent and warrant that:

You have the right to submit the Submissions
Your Submissions are accurate to the best of your knowledge
Your Submissions do not violate the rights of any third party
Your Submissions do not contain confidential information unless you clearly identify such information and we have agreed in writing to receive it confidentially

You are solely responsible for your Submissions and agree to reimburse us for any losses we suffer because of your breach of this section, any third party’s intellectual property rights, or applicable law.

4. User Representations

By using the Services, you represent and warrant that:

You have the legal capacity and agree to comply with these Legal Terms.
You are not a minor in your jurisdiction, or if you are a minor, you have received parental or guardian permission to use the Services.
You will not access the Services through automated or non-human means, whether through a bot, script, scraper, or otherwise.
You will not use the Services for any illegal or unauthorized purpose.
Your use of the Services will not violate any applicable law or regulation.
Any information you submit through the Services will be true, accurate, current, and complete.

If you provide information that is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your access to the Services and refuse any current or future use of the Services.

5. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available.

As a user of the Services, you agree not to:

Systematically retrieve data or other content from the Services to create or compile a collection, compilation, database, or directory without written permission from us.
Trick, defraud, or mislead us or other users.
Circumvent, disable, or interfere with security-related features of the Services.
Disparage, tarnish, or otherwise harm us or the Services.
Use information obtained from the Services to harass, abuse, or harm another person.
Submit false or misleading project inquiries, quote requests, reviews, or reports.
Use the Services in a manner inconsistent with applicable laws or regulations.
Engage in unauthorized framing of or linking to the Services.
Upload or transmit viruses, Trojan horses, malware, spyware, or other harmful code.
Use automated scripts, bots, scraping tools, data mining tools, or similar technologies.
Delete copyright or proprietary rights notices from any Content.
Attempt to impersonate another person or entity.
Interfere with, disrupt, or create an undue burden on the Services or the networks connected to the Services.
Harass, annoy, intimidate, or threaten our employees, contractors, representatives, or agents.
Attempt to bypass any measure designed to prevent or restrict access to the Services.
Copy or adapt the Services’ software or code.
Decipher, decompile, disassemble, or reverse engineer any software used in connection with the Services, except as permitted by law.
Use the Services as part of any effort to compete with us.
Use the Services to advertise or offer to sell goods or services without our prior written approval.
Submit information that is false, fraudulent, abusive, obscene, defamatory, threatening, discriminatory, illegal, or otherwise objectionable.

6. User Generated Contributions

The Services may allow users to submit or transmit content and materials to us or through the Services, including but not limited to text, photos, videos, reviews, ratings, comments, project details, suggestions, or personal information (“Contributions”).

Contributions may be viewable by us, our service providers, and, where applicable, other users or third-party websites. Contributions will be handled in accordance with our Privacy Policy.

When you create or make available any Contributions, you represent and warrant that:

Your Contributions do not infringe any copyright, patent, trademark, trade secret, privacy right, publicity right, or other proprietary right of any third party.
You own or have the necessary rights, licenses, consents, releases, and permissions to submit the Contributions.
You have the written consent, release, or permission of each identifiable person in your Contributions to use their name, image, likeness, or other identifying information.
Your Contributions are not false, inaccurate, or misleading.
Your Contributions are not unsolicited or unauthorized advertising, promotional materials, spam, or other forms of solicitation.
Your Contributions are not obscene, violent, harassing, libelous, slanderous, hateful, discriminatory, threatening, or otherwise objectionable.
Your Contributions do not violate any applicable law, regulation, or rule.
Your Contributions do not violate the privacy or publicity rights of any third party.
Your Contributions do not contain material that exploits or harms minors.

Any use of the Services in violation of this section may result in termination or suspension of your right to use the Services.

7. Contribution License

By submitting Contributions to us or through the Services, you grant us a non-exclusive, worldwide, royalty-free, fully paid, transferable, sublicensable license to use, reproduce, display, perform, distribute, modify, adapt, publish, translate, and create derivative works from such Contributions for lawful business purposes, including marketing, customer service, operations, and improvement of the Services.

This license does not limit your rights in your own Contributions. You retain ownership of any intellectual property rights you have in your Contributions.

You agree that we may access, store, process, and use information and personal data that you provide in accordance with our Privacy Policy and your choices.

By submitting suggestions, feedback, reviews, or other comments regarding the Services, you agree that we may use and share such feedback for any lawful purpose without compensation to you.

We are not liable for any statements or representations in your Contributions. You are solely responsible for your Contributions and agree not to bring any claim against us arising from your Contributions.

8. Guidelines for Reviews and Testimonials

We may provide areas on the Services or through third-party platforms where users may leave reviews, ratings, testimonials, or similar feedback.

When submitting a review or testimonial, you agree that:

You have firsthand experience with the products, services, or company being reviewed.
Your review will be truthful, accurate, and not misleading.
Your review will reflect your honest opinions, findings, beliefs, or experiences.
You will not submit a review in exchange for compensation, discounts, incentives, or other benefits unless that relationship is clearly disclosed.
Your review will not contain offensive profanity, abusive language, discriminatory references, threats, or references to illegal activity.
You will not post false or misleading statements.
You will not organize or participate in a campaign to submit reviews that are false, misleading, incentivized without disclosure, or otherwise improper.

We may accept, reject, remove, or request revisions to reviews in our sole discretion, subject to applicable law. Reviews are not necessarily endorsed by us and do not necessarily represent our opinions or the views of our affiliates, employees, partners, or representatives.

By submitting a review or testimonial, you grant us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, publish, translate, display, perform, distribute, and otherwise use the review or testimonial in connection with our business, marketing, advertising, and Services, subject to applicable law.

We may correct typographical errors, shorten reviews for length, or format reviews for display, provided that we do not materially alter the meaning of the review.

9. Third-Party Websites and Content

The Services may contain links to other websites (“Third-Party Websites”) and may display content, photographs, videos, articles, reviews, manufacturer information, product information, software, applications, or other materials belonging to or originating from third parties (“Third-Party Content”).

Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us. We are not responsible for Third-Party Websites or Third-Party Content accessed through the Services, including their content, accuracy, reliability, privacy practices, policies, products, services, or availability.

Inclusion of, linking to, or permitting the use of Third-Party Websites or Third-Party Content does not imply approval or endorsement by us.

If you access Third-Party Websites or use Third-Party Content, you do so at your own risk. You should review the applicable terms and privacy policies of any third-party website or service.

Any purchases, financing arrangements, warranties, or transactions made through Third-Party Websites or third-party providers are solely between you and the applicable third party.

10. Services Management

We reserve the right, but not the obligation, to:

Monitor the Services for violations of these Legal Terms.
Take appropriate legal action against anyone who violates the law or these Legal Terms.
Refuse, restrict access to, limit the availability of, or disable any Contributions or portion of the Services.
Remove or disable files or content that are excessive in size, burdensome to our systems, unlawful, misleading, or otherwise objectionable.
Manage the Services in a manner designed to protect our rights and property and facilitate proper functioning of the Services.

11. Privacy Policy

We care about data privacy and security. Please review our Privacy Policy at:

Privacy Policy

By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms.

The Services are hosted in the United States. If you access the Services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States.

Because we may collect information through contact forms, quote request forms, analytics tools, advertising pixels, cookies, call tracking, chat tools, SMS tools, CRM systems, or similar technologies, our Privacy Policy should describe what data is collected, how it is used, how it is shared, how users may exercise applicable privacy rights, and how users may opt out where required by law.

12. Term and Termination

These Legal Terms remain in full force and effect while you use the Services.

Without limiting any other provision of these Legal Terms, we reserve the right, in our sole discretion and without notice or liability, to deny access to and use of the Services, including blocking certain IP addresses, to any person for any reason or no reason, including breach of these Legal Terms or violation of applicable law.

We may terminate your use of the Services or delete any content or information you submitted at any time, without warning, in our sole discretion.

If your access is terminated or suspended, you are prohibited from accessing the Services under your own name, a fake or borrowed name, or the name of any third party. We reserve the right to take appropriate legal action, including civil, criminal, or injunctive relief.

13. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice.

We have no obligation to update any information on the Services, though we may do so from time to time.

We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, hosting, maintenance, security, or other problems that result in interruptions, delays, or errors.

Nothing in these Legal Terms obligates us to maintain or support the Services or to supply corrections, updates, or releases.

14. Governing Law

These Legal Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.

15. Dispute Resolution

Any legal action of whatever nature brought by either you or us shall be commenced or prosecuted in the state and federal courts located in Harris County, Texas, and the parties consent to venue and jurisdiction in such courts.

The parties waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in such courts.

Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) is excluded from these Legal Terms.

Unless prohibited by applicable law, no claim, action, or proceeding related in any way to the Services may be commenced more than one (1) year after the cause of action arose.

16. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, financing information, promotions, product details, service details, installation timelines, warranty information, and other information.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information on the Services at any time, without prior notice.

17. Disclaimer

The Services are provided on an “as-is” and “as-available” basis. You agree that your use of the Services will be at your sole risk.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Services and your use of them, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no warranties or representations about the accuracy or completeness of the Services’ content or the content of any websites or third-party services linked to the Services.

We will assume no liability or responsibility for:

Errors, mistakes, or inaccuracies of content and materials.
Personal injury or property damage resulting from your access to or use of the Services.
Unauthorized access to or use of our servers and any personal or financial information stored therein.
Interruption or cessation of transmission to or from the Services.
Bugs, viruses, Trojan horses, malware, or similar harmful code transmitted through the Services by any third party.
Errors or omissions in any content or materials or any loss or damage incurred as a result of the use of any content made available through the Services.

We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Services, any linked website, or any banner or other advertising.

No content on the Services should be interpreted as a guarantee of a particular project result, energy savings, utility savings, tax benefit, rebate eligibility, financing approval, product availability, installation timeline, or warranty outcome.

18. Limitations of Liability

To the fullest extent permitted by law, in no event will we or our directors, employees, contractors, representatives, or agents be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, punitive, or similar damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the Services, even if we have been advised of the possibility of such damages.

Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of action will at all times be limited to the amount paid, if any, by you to us during the six (6) month period before the cause of action arose.

Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply, and you may have additional rights.

19. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, officers, agents, partners, contractors, representatives, and employees, from and against any loss, damage, liability, claim, demand, attorneys’ fees, or expenses made by any third party due to or arising out of:

Your use of the Services.
Your breach of these Legal Terms.
Your breach of any representations or warranties set forth in these Legal Terms.
Your violation of the rights of a third party, including intellectual property, privacy, or publicity rights.
Your harmful act toward another user of the Services.
Your false, misleading, unlawful, or unauthorized Submission or Contribution.

We reserve the right, at your expense, to assume exclusive defense and control of any matter for which you are required to indemnify us. You agree to cooperate with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding upon becoming aware of it.

20. User Data

We may maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, responding to inquiries, processing quote requests, improving our Services, maintaining records, and conducting lawful business operations.

Although we may perform routine backups or use third-party systems that store information, you are solely responsible for retaining copies of any information you submit.

You agree that we will have no liability to you for any loss or corruption of such data, except to the extent liability cannot be excluded under applicable law.

21. Electronic Communications, Transactions, and Signatures

Visiting the Services, sending us emails, submitting online forms, requesting quotes, communicating by SMS, and interacting with us electronically constitute electronic communications.

You consent to receive electronic communications from us, and you agree that all agreements, notices, disclosures, and other communications we provide electronically, by email, SMS, or through the Services, satisfy any legal requirement that such communication be in writing.

You agree to the use of electronic signatures, contracts, orders, notices, policies, and records of transactions initiated or completed by us or through the Services.

You waive any rights or requirements under any laws that require an original signature or delivery or retention of non-electronic records, except where prohibited by law.

22. SMS Text Messaging

By providing your mobile phone number and opting in to receive text messages from us, you consent to receive SMS or MMS messages from The Window Experts related to your inquiry, quote request, appointment, project, service updates, promotions, or other business communications, as permitted by law.

Message frequency may vary. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing any goods or services.

You may opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. You may also contact us at [insert email address] or [insert phone number] to request removal.

After you send STOP, you may receive one additional message confirming that you have been unsubscribed. After that, we will not send additional SMS messages unless you opt in again, except where permitted by law for non-marketing or transactional purposes.

For help, reply HELP or contact us at [insert support email address].

Wireless carriers are not liable for delayed or undelivered messages.

23. California Users and Residents

If a complaint with us is not satisfactorily resolved, California users and residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at:

1625 North Market Blvd., Suite N 112
Sacramento, California 95834

or by telephone at:

(800) 952-5210
(916) 445-1254

24. Miscellaneous

These Legal Terms and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us.

Our failure to exercise or enforce any right or provision of these Legal Terms will not operate as a waiver of such right or provision.

These Legal Terms operate to the fullest extent permissible by law.

We may assign any or all of our rights and obligations to others at any time.

We will not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable and does not affect the validity and enforceability of the remaining provisions.

There is no joint venture, partnership, employment, contractor, fiduciary, or agency relationship created between you and us as a result of these Legal Terms or your use of the Services.

You agree that these Legal Terms will not be construed against us merely because we drafted them.

You waive any defense based on the electronic form of these Legal Terms and the lack of physical signing by the parties.

25. Contact Us

To resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: